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Meet Our Team

Robert Varich

Agency owner and President of Pinnacle One Insurance Service Inc., Robert has been in the insurance business since 1987 and is proud to be at the helm of three busy offices in San Jose, Milpitas and Santa Cruz.  Robert takes great pride in being an active community member and currently serves as Trustee and past president of the Moreland School District Board of Trustees.

Robert and his wife, Cyndi, are busy at home with two active teenagers and a lively pup named Toby.  In his spare time, Robert can be found cheering his son on at weekend soccer games, umpiring for Moreland Little League or at a Westgate Church function, where he is an active member.


Click Here for more info about Robert Varich and Pinnacle One Insurance Services.

John Varich

Full Service Agent

When not enjoying his spare time being a gourmet chef at home, John has 16 years in the insurance industry. John is a key part of our customer resolution team, with a focus on inspections and liability concerns associated with our homeowners customers. He is always willing to go the extra mile to make these situations less complicated.

Suzanne Flores

Licesed Sales Producer 

In 1996 I started in Insurance as a CSR. In 1999, I got licensed and continued to learn other lines of Property and Casualty Insurance and in 2016 I became Life Licensed with the Insurance industry.

I am originally from Ohio, and came to California in 1991 working for a Personal Injury Attorney, and attending Fresno City College while raising 3 children.

Everyday is a new day of opportunity to help our customers with their insurance needs and provide guidance as a licensed agent, mostly customers feel the need to understand what and why they need insurance. I am able to provide answers in a way they can understand and feel confident in the insurance they purchased.

Dora Sandoval

Customer Service Representative

Dora Sandoval has over ten years experience in customer service. Her confidence, attention to detail, and listening skills make each interaction smooth and easy.  With three young kids at home, she multi-tasks like a pro.

Cyndi Varich

Agency Owner

As a spouse to a 27-year agent, there is not much you don’t do for the business. Cyndi’s job duties entail finances, payroll, customer service, and tending to 2 busy teenagers at home. Her cheery disposition always brings a smile to everyone she is in contact with. When not handling these daily tasks, Cyndi enjoys scrapbooking and other crafts.

Marissa Massaro

Customer Service Representative

I have been with Pinnacle One Insurance for three years and I enjoy working in an agency with sense of teamwork.

I grew up in San Jose, obtained my BA in Anthropology from San Jose State University and I am currently working on my MA in Applied Anthropology also from San Jose State University. I specialize in Forensic Anthropology.

Some of my hobbies include swimming and working out, I love going to the beach, on bike rides and runs. I also really enjoy my studies of Caribbean Archaeology and Forensics. In my free time, I volunteer with the March of Dimes, Second Harvest Food Bank, Santa Clara County Medical Examiner-Coroner’s Office, and donate blood bi-annually with the Blood Centers of the Pacific.

Tracie MacFadyen

Customer Service Representative 

I have been with Pinnacle One for 3 years now and I really enjoy helping people.

I grew up in Santa Clara and love talking about my family. I enjoy spending time with my family and friends at our Mountain House and watching NASCAR races.

My daughter teaches 2nd grade and I love to volunteer in her class.

Kelli Varich

Customer Service Representative

Kelli, a full time student, helps us out part time with customer service and agency operations. Kelli enjoys cheerleading, playing softball and spending her school breaks working at Pinnacle One!

Cheri Talbert


I have 10 years experience in lending, title and real estate fields. I enjoy making others look good. Assisting the agent owner allows me to use my organizational skills to make him more productive and efficient at running his agency.

I grew up in sunny Huntington Beach, CA. My favorite place to be, to refresh and refuel is a sunny beach.  Preferably with my husband and our Portuguese Water Dog, Jackson. I talk most about my family of 4 children and 5 grandchildren…and counting! We are a musical family, I find much joy when our home is filled with music and laughter

Most people are surprised to know I’m a huge sport fan and especially love watching MMA fighting. My husband and I entertain often opening our home for community events and networking around the San Francisco Bay area.

Toby the Dog

Office Mascot