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Meet Our Team

Robert Varich


Agency owner and President of Pinnacle One Insurance Service Inc.

Robert has been in the insurance business since 1987 and is proud to be at the helm of three busy offices in San Jose, Milpitas and Santa Cruz.  Robert takes great pride in being an active community member and currently serves as Trustee and past president of the Moreland School District Board of Trustees.

Robert and his wife, Cyndi, are busy at home with two active teenagers and a lively pup named Toby.  In his spare time, Robert can be found cheering his son on at weekend soccer games, umpiring for Moreland Little League or at a Westgate Church function, where he is an active member.

 

Click Here for more info about Robert Varich and Pinnacle One Insurance Services.

John Varich


Full Service Agent

With 16 years in the insurance industry, John is a key part of our customer resolution team. His focus is on the inspections and liability concerns associated with our homeowners insurance customers. He is always willing to go the extra mile to make these situations less complicated and stressful.

John enjoys his spare time at home as a gourmet chef.

Cyndi Varich


Agency Owner

As a spouse to a 27-year agent, there is not much Cyndi doesn’t do for the business. Her job duties include finances, payroll and customer service, all while tending to 2 busy teenagers at home. Cyndi’s cheery disposition always brings a smile to everyone she is in contact with.

When not handling these daily tasks, Cyndi enjoys scrapbooking and other crafts.

Suzanne Flores


Licesed Sales Producer 

I started in insurance in 1996 as a Customer Service Representative. I got licensed in 1999, continued to learn other lines of Property and Casualty Insurance, and in 2016 I achieved my Life Insurance license.

I am originally from Ohio and came to California in 1991, working for a Personal Injury Attorney. I attended Fresno City College while raising 3 children.

Every day is a new day of opportunity to help our customers with their insurance needs and provide guidance as a licensed agent. I mostly enjoy helping customers to understand why they need insurance and learning what will most beneficial to them. I am able to provide answers in a way they can understand and feel confident in the insurance they purchased.

Nikki Tamone


Licensed Sales Producer 

I’ve worked in the insurance industry since 2014. What I enjoy most about my job is working with people and taking care of all their insurance needs.

I grew up in Willow Glen most of my life, and graduated from Presentation High School. I have my Associates degree in Liberal Arts!

I love spending time with my family and friends and spend most of my weekends relaxing at home with my beautiful family or at the beach! I enjoy volunteering at my daughter’s school whenever I get a chance to.

Dora Sandoval


Customer Service Representative


Dora Sandoval has over ten years experience in customer service. Her confidence, attention to detail, and listening skills make each interaction smooth and easy.  With three young kids at home, she multi-tasks like a pro.

Elaine Karamanos


Licensed Sales Producer 

 

I started in the insurance industry in 2015 working as Licenses Sales Manager in worksite education groups with supplemental insurances. My focus was life insurance, personal accident insurance, cancer insurance, disability insurance, critical illness and retirement plans. What I love about the insurance industry is being able to educate our customers on different policies and how they can help protect their family.

I was born and raised in San Jose California. I would have been born in Michigan, but my parents move to California two week before I was born. I have a BSBM in Management and an MBA. I was blessed with three children, two of which are older and married, and a teenager.

I have to say, my children and friends, their activities and careers are the most important things in my life.  I love to watch my youngest daughter when she is in her Greek competitive dance or Jazz class.

I spend the weekends home or in my yard with my children, our three dogs, family, and friends. I enjoy spending my Sundays at Church and love to have people over and cook Greed food for them! When I have a little bit of extra time, I like to volunteer at my church in the GOYA youth group when they have functions, I do my best to give back to the community through community events.

 

Marissa Massaro


Customer Service Representative

I have been with Pinnacle One Insurance for three years and enjoy working in an agency with such a strong sense of teamwork.

I grew up in San Jose, obtained my BA in Anthropology from San Jose State University and I am currently working on my MA in Applied Anthropology, also from San Jose State University. I specialize in Forensic Anthropology.

Some of my hobbies include swimming and working out. I love going to the beach, on bike rides and runs. I also really enjoy my studies of Caribbean Archaeology and Forensics. In my free time, I volunteer with the March of Dimes, Second Harvest Food Bank, Santa Clara County Medical Examiner-Coroner’s Office and also donate blood bi-annually with the Blood Centers of the Pacific.

Tracie MacFadyen


Customer Service Representative 

I have been with Pinnacle One for 3 years now and I really enjoy helping people.

I grew up in Santa Clara and love talking about my family. I enjoy spending time with family and friends at our Mountain House and watching NASCAR races.

My daughter teaches 2nd grade and I love to volunteer in her class.

Kelli Varich


Customer Service Representative

Kelli, a full-time student, helps us out part-time with customer service and agency operations.

Kelli enjoys cheerleading, playing softball and spending her school breaks working at Pinnacle One!

Cheri Talbert


Assistant

I have 10 years experience in the lending, title and real estate fields and enjoy making others look good! Assisting the agent owner allows me to use my organizational skills to make him more productive and efficient.

I grew up in sunny Huntington Beach, CA. My favorite place to refresh and refuel is a sunny beach, preferably with my husband and our Portuguese Water Dog, Jackson. I talk most about my family of 4 children and 5 grandchildren…and counting! We are a musical family and I find great joy when our home is filled with music and laughter.

Most people are surprised to know I’m a huge sports fan and especially love watching MMA fighting. My husband and I entertain often, opening our home for community events and networking around the San Francisco Bay area.

Toby the Dog


Office Mascot

Toby is our agency’s official mascot, where it makes it his job to joyfully greet all out customers with a friendly wag. When he’s not at work, he loves playing ball, wrestling with his stuffed animals and sleeping.